The company says driver-partners have complained that the existing peak hour fares barely compensate them sufficiently for time spent in a jam. With that, Grab has now revised the structure so that affected fares are based more on the time taken to complete the ride and less on the distance taken. More specifically, it is revealed that the fare per minute rates have now increased from RM 0.20 to RM 0.43, while the fare per km is reduced from RM 0.70 to RM 0.25. These changes ensure that overall fare levels remain roughly unchanged on the regular, but will gradually increase during peak hours. Additionally, the company is also providing driver-partners with new incentives, including Far Pickup Bonus and Hourly Cashback. The first of which replaces the previous Time Booster incentive, where drivers now receive a compensation of RM 0.25 to RM 0.35 for each minute of pickup after 5 minutes. This is aimed at providing a more consistent compensation based on pickup time regardless of the fare amount, with higher rates applicable during peak hours. Meanwhile, the latter provides driver-partners with cashback multipliers based on the number of rides they’ve completed in previous weeks. Grab notes that JustGrab to and from KLIA, MyDestination rides, as well as taxi driver-partners are not eligible for this incentive. (Source: Grab [official website])
