While the bank did not reveal the exact nature of the issue, it describes the difficulties as “intermittent slowness”. According to our own experience on the bank’s MAE app, among the issues that we noticed include slow logins and missing information. Meanwhile, Maybank didn’t reveal any expected recovery time in its notice to customers today which may indicate that the bank is still troubleshooting the issue. We’ll keep you posted once we hear any updates from the bank. UPDATE (6:06 PM): In addition to the Maybank2U website and mobile app as well as the MAE app, Maybank announced at 12:00 PM that its debit card services were out of service as well which we have covered in a separate report. At 1:26 PM, the bank published another announcement to note that it was having trouble with PayNet’s FPX services as well. At around 1:40 PM, Maybank released a press statement which provided a little bit of colour to the technical difficulties faced by its online and debit card services. The bank claimed that it has experienced a high amount of traffic since morning that eventually brought those services down to their knees. Signs of recovery began to appear at around 3:20 PM when Maybank announced that customers are able to utilize Maybank2U services through its website and M2U MY app. They were also able to access Maybank debit card services as well although FPX services were only available once again at 5:12 PM while the MAE app went online again at 6:35 PM. We apologise to all affected customers for the inconvenience caused from this disruption. We appreciate the understanding and patience of our customers and will continue to update them periodically via Maybank’s official social media and M2U platforms.”
